FAQ – FREQUENTLY ASKED QUESTIONS

We are here to make overseas shopping in Japan fast, easy, and secure. You can definitely benefit in using our buying service when:

  • Japanese online store does not ship overseas
  • Japanese online store does not offer international mode of payment
  • You want to buy from multiple sellers, or websites, and you want your orders combined to save in shipping cost
  • You want to be sure your items are protected and packaged properly
  • Seller is not familiar with international trade and customs documentation

We only charge 10% for our Services, minimum $10. It includes buying your requested products at your favorite Japanese online stores, Japan virtual address, storage, packing, consolidation, and forwarding services. What more, through our loyalty program, you can enjoy much lower rates with more inclusive services

See our Services and Pricing.

You can shop online from anywhere in the world for high quality and very affordable Japanese products with Japan Buying Agent. You can find clothing, accessories, sports items, beauty and health products, collectibles, and more!

Where to find Japanese products online? Here’s a list of popular Japanese online stores:

Internet Shopping Mall Sites

Department Store and Food Sites

Fashion Sites

Cosmetic Sites

Health Sites

Book, Music, Movie Sites

Toys and Hobby Sites

Education 

Electronics

Mail Order Sites

Household and Interior Sites

Outdoor and Sporting Goods Sites

Pet Sites

Standard Member

Service fee is 10% of total purchase cost, minimum $10.

Here are the billings and cost analysis:

First Bill consists of the Item Cost + 10% Service Fee. Our service fee is computed as 10% of the total purchase cost.

Second Bill is composed of the local shipping fee, international shipping fee, and other charges, if any.

  • The local shipping charge is the fee to deliver your order to our processing center in Japan.
  • International Shipping Fee. Most express shipping companies’ fee is based on the greater of the actual or dimensional weight. The dimensional weight is the actual space that your parcel occupies on the aircraft, and is computed as Length (cm) x Width (cm) x Height (cm) / divisor; the divisor varies depending upon the shipping method and the destination country. EMS Fee is based on actual weight only.

Check EMS Shipping Fee from Japan.

Before we send you the first bill for product cost and service fee, our team will first confirm with the seller if items are available. Sometimes, stock status in seller’s page is not accurate.

However, due to time difference, from confirming stock availability to receipt of your payment, item may no longer be available, especially when your order includes fast moving items. Our customer service will inform you of the matter and will seek your advice whether we refund you for your payment or use the amount as credit for future purchase.

Yes, as long as your order is not yet processed by our purchaser. We will refund your payment in full amount to your account.

If you have fund left in your account, you can either retain the amount for future transactions, or request a refund.

Refund via Paypal Service
PayPal charges us 4.9% + 0.30 USD per payment, even if the transaction is a refund. If you request a refund, the 4.9% + 0.30 USD fixed fee is deducted from your remaining balance.

You can benefit from discounted rates using our partner shipping companies. But if you have preference in another shipping company not on our list, please contact our customer service to make special arrangement in shipping your order.

You can shop anywhere in the world with our shipping partners. But if your country is not on our list, please contact our Customer Service via live chat or email us at [email protected] to quote you the price.

Here are the weight estimates for various commodities which you may use to estimate your shipping cost.

Bag770gNail polish130g
Belts / Chains200gNail art products130g
Bracelet40gNecklace60g
Capacitor / Resistor30gPants330g
Cellphone case80gPlush cloth art toys410g
Cosplay / accessories340gPurse210g
Diode / LED20gRing20g
Doll / accessories110gScarf190g
Dress380gShirt280g
Earring20gSuits530g
Football suit350gSunglass180g
Hair accessories30gT-Shirt300g
Hat130gUnderwear80g
IC integrated circuit10gWatch340g
Low Shoes1100gWig80g

Due to export regulations, and carrier restrictions, there are certain item which can’t be shipped internationally. These include but are not limited to the following:

  • Compressed gasses. Fire extinguishers, aqualungs, dust removers (spray type), portable condensed oxygen, helium gas, gas stove burners for camping, gas for portable stoves, gas for lighters
  • Contagious Substances
  • Flammable liquids. Lighter fuel, paint
  • Flammable materials. Matches, lighters
  • Gunpowers. Fireworks, firecrackers, ammunitions
  • Live animals
  • Nail polish
  • Narcotics. Narcotics and psychotropic substances
  • Oxidizers. Bleach, peroxidative agents, oxygen generators for personal use, Chloroform, insecticide transpirators (heat type)
  • Poisonous substances. Mercury, batteries
  • Pornographic materials
  • Radioactive substances. Plutonium, radium, uranium, caesium
  • Other items that we, at our discretion, believe to be potentially dangerous, hazardous, or illegal.

There may be additional items that we cannot ship due to export regulations, carrier restrictions, as well as other prohibited items of the receiving country. The recipient is the importer of record, and must comply to all the laws and regulations of the destination country. We are not responsible for customs clearance in the destination country.

The following are the available payment methods to pay for our service:

Amazon eGift Card
This is the most popular payment method among our customers with ZERO PAYMENT PROCESSING FEE and FAST CONFIRMATION. You may purchase Amazon eGift Card using Visa, MasterCard, Discover, American Express by following this Amazon link: amzn.to/2z5ijuvG. This payment method helps you save more money by avoiding high transaction fees charged by other methods.

Visa, Mastercard, American Express
Pay for our services using your Visa, Mastercard, American Express, and other international credit cards.

You may purchase Amazon eGift Card using your bank card by following this link: goo.gl/hHa5hG. Amazon.com eGift Card carry no fees, and you may use it to pay for our services. Simply provide us the code, and we will confirm your payment within 24 hours. No Payment Service Charge.

Western Union
If you pay online thru Western Union, it takes 2-3 business days for us to confirm your payment. But you may also elect to pay through Western Union Agent, by which we can confirm your payment within the day.

Please provide us sender’s full name, location, amount & tracking number (MTCN). Follow this link to find the nearest agent in your location: www.westernunion.com.

Bank Telegraphic Transfer/Wire Transfer

Payment service charge depends on your local bank.

Bitcoin
We accept bitcoins as payment. Our payment service charge is 4%.

Paypal
One of the fastest, convenient, and secure online payment platforms. PayPal payments are acceptable for paying the service fee only. Our payment service charge is 4.9% + $0.30.

Other Payment Methods
We also accept payment by MoneyGram, Alipay. Contact us for details.

We accept US dollars for almost all payment methods. Please contact us for more details.